Employee Spotlight: Crystal Carter, Executive Director of HR
Crystal Carter, Executive Director of Human Resources at LoadSpring Solutions, is a leader in strategic and human-centered management, directly impacting LoadSpring customer satisfaction through her exceptional people practices. With over 14 years of HR experience, Crystal has been instrumental in designing LoadSpring’s HR strategies to ensure that our customers receive the best experience through a highly motivated and capable workforce.
Her ability to foster a motivated and stable team has had a direct impact on LoadSpring’s customer satisfaction. “Our ability to recruit and retain top talent is critical to our success,” Crystal says. “When our employees are happy and engaged, that translates into exceptional service for our customers.” By creating an inclusive, engaging workplace, Crystal has helped maintain LoadSpring’s low employee turnover rates, ensuring clients enjoy long-term, consistent partnerships with the company.
Crystal’s leadership has helped LoadSpring scale in ways that keep the customer experience at the forefront. Her innovative programs in talent acquisition and leadership development ensure that every team member is prepared to meet evolving client needs. Known for her hands-on approach, Crystal prioritizes people while always keeping business outcomes, and ultimately customer satisfaction, in mind.
Crystal’s path to her current role wasn’t linear, although her passion for human behavior and organizational growth led her to HR, a role she describes as “business, law, and psychology all in one.” When she joined LoadSpring, her talent was quickly recognized, and she has since grown into a leadership position where she oversees global HR operations, including recruiting, compliance, payroll, and employee experience.
Before joining LoadSpring, Crystal built a strong foundation in talent acquisition and employee development at companies like ViaSat and Watkins Wellness. Holding both a bachelor’s degree in human development and a master’s degree in human resource management, she brings a deep understanding of how to create work environments where employees thrive—an environment that translates into consistently high-quality service for LoadSpring’s clients.
For Crystal, data plays a crucial role in managing global HR operations, just as it does for LoadSpring’s customers. “Having access to comprehensive data helps us make better decisions, whether it’s related to employee experience or overall company performance,” she notes. This data-driven approach mirrors the way LoadSpring’s Global Integrator™ platform helps customers optimize their project controls through seamless data integration, further strengthening customer outcomes.
Crystal’s positive energy and leadership don’t just impact the internal culture at LoadSpring—they help create a more stable, knowledgeable, and committed workforce that drives customer satisfaction. Her contributions to LoadSpring’s success are a key factor in why clients consistently trust the company to deliver top-tier data transformation solutions.
