LoadSpring Hosted Software

Shhhh. LoadSpring's Privacy Statement

We wouldn't use your lawn mower without permission.
Same goes for your private information.

Your Privacy Really is Important to Us

When you feel comfortable providing us with personal, identifiable information, you can be assured that we will only use it to support your customer relationship with LoadSpring Solutions.

  1. Introduction

Welcome to the LoadSpring Solutions, Inc. (“LoadSpring, “we,” “us,” and/or “our”) website (the “Site”). LoadSpring is a global cloud solutions provider that offers cloud computing project management and associated services through the Site and our LoadSpring Cloud Platform (“Services”).

This Privacy Policy sets forth LoadSpring’s policies and procedures with respect to personal data and other information that we collect from visitors to the Site and Services and our customers, and your rights and choices in relation to that data. This Privacy Policy also describes how we collect and use personal data about you in connection with an employment application submitted through our Site (for information, go to the job applicants section).

By using the Site and/or the Services and providing us with your personal data, you agree to the processing of your personal data in the manner set out in this Privacy Policy.

  1. What Information does LoadSpring collect?

When you interact with the Site or the Services, LoadSpring collects information that alone or in combination with other information, could be used to identify you (“Personal Data”), as described below.

Personal Data that You Provide Through the Site and the Services: We collect Personal Data from you when you voluntarily provide such information, such as when you request information, including a trial or demo, ask to download content (such as white papers), register for a webinar or other event, or contact us with inquiries. While the type of data we collect depends on the type of inquiry you make, this typically includes your name, title, email address, phone number, company name, and job title. In addition, we also collect account-related data that you provide in connection with the purchase, sign-up, use, or support of your LoadSpring account (such as first name, last name, usernames, email address, and billing information, phone number, company).

Service Data. In providing Services to our customers, we process customers’ Personal Data that is uploaded, displayed, backed up, or otherwise submitted to our Services (“Service Data”), in particular customers’ project-related software and the data associated with that software. This may include Personal Data about our customers’ employees, independent contractors, agents, end customers, and any other users, the extent of which is determined by our customers.

Automatically Collected Data: When you interact with LoadSpring through the Site or the Services, we automatically collect information about you through cookies (small text files placed on your device) and other tracking technologies. Please read Section 9. “Use of Cookies,” below to learn more about how we use cookies. In addition, when you visit our Site, our servers record information (“log data”), including information that your browser automatically sends whenever you visit the Site. This log data includes your Internet Protocol (“IP”) address (from which we understand the country you are connecting from at the time you visit the Site), browser type and settings, and the date and time of your request.

  1. How do we use the Information we Collect?

To provide Services to customers and respond to requests. We use account-related data provided by customers to us in connection with the purchase, sign-up, use, or support of customer account to provide you with access to the Services and/or the Site, contact you regarding your use of the Services and/or the Site or to notify you of important changes to the Services and/or the Site. For EU data subjects, such use is necessary for the performance of the contract between you and us.

When you ask for information about the Services (for example, when you ask us to send you offers or price information), we will use your contact information to respond to your requests. For EU data subjects, such use is necessary to respond to or implement your request before entering into a contract with us.

We process Service Data on behalf of customers to provide the Services to customers per the applicable customer contract.

For marketing purposes. LoadSpring may use your contact details to contact you in the future to tell you about services we believe will be of interest to you, upcoming events, or other promotions. If we do so, each marketing communication we send you will contain instructions permitting you to “opt out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications, or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

If you are an EU data subject or where required by applicable law, we will send you marketing information by email if you consent to us doing so at the time you provide us with your Personal Data (in such case, our legal basis for the processing of your Personal Data will be your consent). When you provide us with your consent to be contacted for marketing purposes, you have the right to withdraw your consent at any time by following the instructions to “opt-out” of receiving marketing communication in each marketing email we send you or by contacting us as indicated below.

For certain legitimate business interests, described below:

  • To respond to your inquiries and fulfill your requests, such as sending you requested materials and newsletters and information and materials regarding our products and services.
  • To send administrative information to you, for example, information regarding the Site and changes to our terms, conditions, and policies.
  • We use data generated by, provided in connection with, or derived from the use of the Services for our internal purposes, namely for providing, maintaining, benchmarking, and improving our offerings, identifying usage trends, and determining the effectiveness of our promotional campaigns.
  • We also use data relating to your use of and interaction with the Site and the Services, including the use of product features by you and information that we obtain through cookies, to better understand your needs and interests to personalize your experience with our Services by presenting products and offers tailored to you.
  • To conduct analytics on how the Site and our Service are being used by you and report on industry trends on content usage and performance;
  • To inform our marketing strategy and personalize our communications with you (including providing or offering software updates, information on our features, and other marketing and service-related announcements relevant to the content and features you engage with);
  • To prevent fraud or criminal activity, misuse of our products or services, and ensure the security of our IT systems, architecture, and networks.
  • To (a) comply with legal obligations and legal process, (b) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (c) enforce our terms and conditions; (d) protect our operations or those of any of our affiliates; (e) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (f) to allow us to pursue available remedies or limit the damages that we may sustain.
  • If you ask us to delete your data and we are required to fulfill your request to keep basic data to identify you and prevent further unwanted processing.

For more information on what we mean by “legitimate interest” and your right to object, please read Section 7.  “EU Data Subjects” below.

  1. Disclosure

We share your Personal Data and other information with certain third parties, as set forth below:

  • Vendors and Service Providers: We engage other companies to perform certain business-related functions. These parties include providers of Content Relationship Management (CRM), business finances, marketing, and sales software solutions, website analytics companies (please see Section 9 “Use of Cookies”) section below, providers of digital advertising services, hosting and cloud computing, email communication, and customer support services. Pursuant to our instructions, these parties may access, process, or store Personal Data in the course of performing their duties to us. LoadSpring remains liable for data transferred to third parties as described in the Data Privacy Framework. https://www.dataprivacyframework.gov/
  • Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your Personal Data and other information may be transferred to a successor or affiliate as part of that transaction along with other assets.
  • Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or lawful requests by public authorities, including meeting national security or law enforcement requirements and applicable law, rule, order, or regulation, (ii) protect and defend the rights or property of LoadSpring, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.
  1. Job Applicants

What Information does LoadSpring collect?

When you apply for employment through our Site, our provider of recruiting services will collect the Personal Data that you elect to provide, such as your name, address, telephone number, email, resume with job history, social media profiles, references, desired salary, and references.

You provide this information voluntarily, and you determine what information to provide. However, some information is required to complete our evaluation of your application, and without sufficient information, we may have only a limited ability to evaluate you as a candidate. As a part of the recruitment process, we may obtain information about you from other sources to the extent permitted by applicable law, such as employment research firms, recruiters, and other websites on the Internet (for example, LinkedIn, if you elect to provide your social media information).

Where appropriate given the nature of the role and if permitted by the law, we will collect further Personal Data about you in connection with conducting reference and background checks through a third-party provider [located in the United States] where required or permitted by the applicable law (including –if applicable to you — information relating to criminal convictions, and your consent to the collection of such additional data will be solicited at such time, pursuant to applicable laws).

Throughout the recruitment process, we may create Personal Data in connection with the assessment of your application. For example, we may record the views of those considering your application about your suitability for the role for which you have applied and retain interview notes.

If you accept an offer of employment from us, your Personal Data will be used as part of your employee record under a separate employee privacy policy which will be provided to you as part of the onboarding process.

How Do We Use the Information We Collect?

We need the type of information set out above for our legitimate interest in facilitating the interview process and communicating with you, making informed recruitment decisions and selecting suitable candidates for roles with us, and improving our recruiting and hiring processes, provided your interests and fundamental rights do not override those interests. Processing your Personal Data may also be necessary to take steps at your request before entering into a contract with us or to enable us to comply with legal obligations. In particular, we use your Personal Data collected in connection with recruiting:

  • To assess your suitability for the position for which you apply and make hiring decisions.
  • To review our equal opportunity profile in accordance with applicable legislation.
  • To communicate offers of employment to you and inform you of current and future career opportunities (unless you tell us that you do not want us to keep your details for that purpose);
  • To manage and improve our recruiting and hiring processes;
  • To conduct reference and background checks where required or permitted by applicable local law, as necessary to assess your fitness to work.

Some of the above grounds for processing will overlap, and there may be several grounds that justify our use of your Personal Data.

Disclosure: We will share Personal Data collected in relation to a job application with third parties who assist us in carrying out our recruitment activity and providers of background check services. These providers may process or store Personal Data in the course of performing their contractual duties to us. We require that the service providers process your Personal Data only pursuant to our instructions and solely to meet their contractual obligations in the performance of the specific functions described above and have appropriate measures in place to protect that information. We will also disclose your Personal Data to LoadSpring Ltd (our European subsidiary), as necessary for internal administrative purposes related to the management of our workforce (which is our legitimate interest in such sharing).

Data Retention: We will only retain your Personal Data for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Personal Data relating to job applicants (other than the successful person) will normally be deleted after 2 years. If you are successful in becoming employed by us, we will keep your Personal Data for the duration of your employment and a period afterward.  In some circumstances, we may anonymize your personal data to no longer be associated with you, in which case we may use such information without further notice to you.

Data Security: We will protect your Personal Data as described in this Privacy Policy (for more information, read Section 6 “Data Security” below).

Data Transfers: Your Personal Data will be stored on servers in the United States. If you are an individual in the European Economic Area or Switzerland, please see the Data Privacy sections below for information on the safeguards we apply when transferring your Personal Data to the United States.

Your Rights: If you are an individual in the European Economic Area, please refer to Section 7 “EU Data Subjects” below for information on your rights in relation to your Personal Data.

  1. Data Security

LoadSpring is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have placed appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

  1. EU Data Subjects

Scope: This section applies solely to EU data subjects (for these purposes, reference to the EU includes the European Economic Area countries of Iceland, Liechtenstein, and Norway and, where applicable, Switzerland). Our Privacy Policy describes why and how LoadSpring collects, processes, and stores your Personal Data, the lawful basis on which your Personal Data is processed, and what your rights and our obligations are in relation to such processing (please see “Your Rights” section below).

Data Controller: LoadSpring Solutions, Inc. is the data controller for processing your Personal Data (but we are a data processor for Personal Data that our customers submit to our Services and that we process on our customers’ behalf). We are established in the United Kingdom, where our subsidiary LoadSpring Solutions, Ltd, which supports us with customer service, relationship management, and sales, is located. Please see Section 11, “Contact Us” below to find out how to contact us.

Your Rights: Subject to applicable law, you have the following rights in relation to the Personal Data that we process as a data controller:

  • Right of access: If you ask us, we will confirm whether we are processing your Personal Data and if so, provide you with a copy of that Personal Data along with certain other details. If you require additional copies, we reserve the right to charge a reasonable fee.
  • Right to rectification: If your Personal Data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your Personal Data with others, we would tell them about the correction where possible. If you ask us, and where possible and lawful, to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
  • Right to erasure: You may ask us to delete or remove your Personal Data, such as where our legal basis for the processing is your consent, and you withdraw consent. If we shared your data with others, we would tell them about the erasure where possible. If you ask us, and where possible and lawful, to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly. We may continue processing Personal Data where this is necessary for a legitimate interest in doing so, as described in this Privacy Policy.
  • Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it. We will tell you before we lift any restrictions on processing. If we shared your Personal Data with others, we would tell them about the restriction where possible. If you ask us, and where possible and lawful, to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
  • Right to data portability: You have the right to obtain your Personal Data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will give you your Personal Data in a structured, commonly used, and machine-readable format. You may reuse it elsewhere.
  • Right to object: You may ask us at any time to stop processing your Personal Data, and we will do so:
  • If we are processing your Personal Data for direct marketing, but

We can overcome your right to an objection if we demonstrate compelling legitimate grounds for the processing of the data. If we cannot demonstrate compelling legitimate grounds, we will stop the processing of your data.

  • Right to withdraw consent: If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing of your data before we received notice that you wished to withdraw your consent.
  • Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to the data protection authority that is authorized to hear those concerns.

You may exercise your rights by contacting us as indicated under Section 11 “Contact Us” below.

Legitimate Interest: “Legitimate interests” means the interests of LoadSpring in conducting our business and delivering the best Services to you.  This Privacy Policy describes when we process your Personal Data for our legitimate interests, what these interests are, and your rights. We will not use your Personal Data for activities where the impact on you overrides our interests unless we have your consent or those activities are otherwise required or permitted by law. You have the right to object at any time to the processing of your Personal Data that is based on our legitimate interests, on grounds relating to your particular situation (for more information on your rights, please see “Your Rights” section above).

Data Retention:  How long we keep the Personal Data we collect about you depends on the type of information. We retain your account information for as long as your account is active. If you have elected to receive marketing communications from us, we retain information about your marketing preferences until you opt out of receiving these communications and in accordance with our policies.

Our policy is to retain your Personal Data only for as long as is reasonably necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. To determine the appropriate retention period for your Personal Data, we will consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, and the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances, we may anonymize your Personal Data so that it can no longer be associated with you, in which case it is no longer Personal Data.

Data Transfers: We rely on the EU-U.S. and Swiss-U.S. Data Privacy Framework certification to transfer Personal Data and other information that we receive from the EU and Switzerland to LoadSpring in the U.S. (for more information, please read the “Data Privacy Framework” section below).

  1. Data Privacy Framework

LoadSpring Solutions, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. LoadSpring Solutions, Inc.  has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. LoadSpring Solutions, Inc.  has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

In compliance with Data Privacy Framework:

  • LoadSpring Solutions is subject to the investigatory and enforcement powers of the FTC.
  • LoadSpring Solutions may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
  • We acknowledge the individual’s right to access their Personal Data. Our customers have the option under Data Privacy Framework to access, correct, or delete Personal Data.

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to disputesandcomplaints@loadspring.com.

Dispute Resolution: In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), LoadSpring Solutions, Inc. commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact LoadSpring Solutions, Inc. at:

LoadSpring Solutions, Inc.
Attn: Sales, Contracts, and Legal Admin
1500 District Avenue
Burlington, MA, 01803
Phone – 978-685-9715
Email – disputesandcomplaints@loadspring.com

LoadSpring Solutions, Inc. has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf

  1. Use of Cookies

In operating this Site, we use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. The categories of cookies used on the Site are described below.

Strictly Necessary Cookies. The Site uses cookies that are strictly necessary to provide our Site and uses some of their features, such as logging in and accessing secure areas. These cookies are essential for using the Site, and without these cookies, basic functionalities would not work. Because these cookies are strictly necessary to deliver the Site and the Services, you cannot refuse them.

Analytics. The Site uses “analytics” cookies that allow us to recognize and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way our Site works, for example, by making sure visitors are finding what they need easily. The information collected through these cookies includes website traffic statistics, like page views, number of visitors, and time spent on each page. In particular, we use:

  • Cookies from Google Analytics, a web analytics service provided by Google Inc. (“Google”). The information collected by Google (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf to evaluate your use of the Site, compile statistical reports on the Site activity, and provide further services to us relating to the Site usage. Learn more about Google Analytics privacy practices, and see a copy of Google’s privacy policy at the following link: https://support.google.com/analytics/answer/6004245?hl=en&ref_topic=2919631. In addition, you can prevent your data from being collected by Google Analytics on our Site by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
  • HubSpot tracking cookies for marketing automation. HubSpot’s cookie allows us to track repeated visits to the Site and link each visit to the information voluntarily provided by the visitor. For example, if the visitor is asked to provide us with the name, company name, and email address, we will know the visitor’s identity when they visit the site at a later date. We also use HubSpot cookies to understand your interaction with the emails we send you, whether our emails have been opened, and which links are clicked to deliver content more relevant to you and your interests. In addition, tracking email open rates and click-through rates allows us to manage the email marketing experience to send you relevant information. For more information on HubSpot’s privacy and cookie policy, please visit https://legal.hubspot.com/cookie-policy.

By choosing to use our Site after having been notified of our use of cookies in the ways described in this Privacy Policy, and, in applicable jurisdictions, you agree to such use through notice and unambiguous acknowledgment of your consent. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on receiving a notification when you are receiving a new cookie and how to turn cookies off. In addition, please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers:

  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome
  • Apple Safari
  1. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site’s features.
  2. To find out more about cookies and similar technologies, including how to see what cookies and similar technologies have been set and how to manage and delete them, visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org, and follow the opt-out instructions there or if located in the European Union, visit the European Interactive Digital Advertising Alliance’s Your Online Choices opt-out tool here. If you access the Site on your mobile device, you may not be able to control tracking technologies through the settings.
  3. Changes

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page. If the changes are significant, we will provide a more prominent notice (including, as appropriate or if required by the applicable law, email notification of privacy policy changes and/or consent).

  1. Contact Us

Please contact us if you have any questions about the LoadSpring Privacy Policy or the information practices of our Site.

You may send an email to lsprmktg@loadspring.com or send mail to:

LoadSpring Solutions, Inc.
Attn: Privacy
1500 District Avenue
Burlington, MA, 01803

Or to our subsidiary:
16 Great Queen St
Covent Garden, London WC2B 5AH

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