Today’s construction is increasingly supported by technology – from the initial design and budgeting to project scheduling and management to equipment tracking and accounting, site management and more.
Elecosoft provides digital construction solutions that address the major parts of a construction project, including Powerproject widely used across the world for scheduling projects of all sizes . The company’s solutions enable 4D and 5D BIM by linking project schedules with cost plans and 3D models to drive greater collaboration and efficiency benefits. Elecosoft applications hosted on the LOADSPRING CLOUD PLATFORM are used in construction projects from early conceptual design planning through to fully managed build programs and long-term facilities management.
A Great Customer Experience is Essential
Yet more than its industry-leading technology, Elecosoft sees that customer experience is a strong competitive differentiator. The firm has made this one of its core values with a product development process that has closely tracked changing construction customer needs for decades. It regularly solicits feedback from customers – at user conferences, user advisory panels, and through everyday discussions – to ensure that its products always remain the tool that can best help schedulers do more.
That’s also exactly how LOADSPRING sees it! Customer satisfaction with project management and scheduling applications is also clearly driven by the quality of the hosting of those applications. Just like Elecosoft, LOADSPRING listens to its customers. It’s how we became the market leader in cloud project management solutions that are fast and easy to execute. With five Class A data centers spread throughout the world, LOADSPRING currently services over 4,000 companies and 100,000+ users worldwide.
Driven by Industry and Customer Input
In fact, you could call Elecosoft and LOADSPRING software-and-cloud-hosting soulmates. Elecosoft knows that beyond meeting the usual requirements for critical features and competitive pricing criteria, the best construction software is usually customer-driven – meaning it was purpose built for this industry and its typical users. It is also regularly updated based on input from those users.
LOADSPRING’s cloud-based solutions for powering project management and related applications are customer-driven too. With one-click access to 200+ project management apps including Powerproject, LOADSPRING customers get the global user access and executive visibility they need, together with robust security and disaster recovery options. LOADSPRING also provides centralized support and integration expertise with the LOADSPRING CLOUD PLATFORM significantly improving efficiency in project teams.
Take the following customer comments as an example of how closely Elecosoft’s and LOADSPRING’s visions of customer satisfaction mirror each other.
“One big advantage with Elecosoft is the helpdesk. I know that if ever I get stuck I can just phone them, and they’ll help me out,” states Graham Roebuck, Chief Planner, Skanska.
“From a customer service perspective, from the start to what we do now, we wouldn’t ask for more, ” adds Paul Hoskins, National Planning Manager, Willmott Dixon.
Graeme Hoey, Business System Lead at Faithful+Gould, says, “Only LOADSPRING offered the vast experience and knowledge we needed – and outstanding support 24/7.”
And John Hartman, Global Project Controls Director at CH2M, confirms that, “LOADSPRING’s legendary support and technology optimizes our time-to-value and success.”
Getting Our Priorities Right for Our Customers
Elecosoft believes that the best construction software should be regularly evolving to meet the changing needs of the industry. Construction and engineering both have unique sets of challenges. Overall, Elecosoft focuses on making its software solutions:
- Robust and scalable
- Intuitive and easy to learn
- Flexible for personalization to specific needs
- Interoperable with other software for Information exchange
- Strong on communication capability
- Rich in business information
- Supportive of the journey to cloud and mobile.
Would it surprise you to know that these are also key goals for LOADSPRING and the LOADSPRING CLOUD PLATFORM? Of course, not – you already expect all of this from LOADSPRING and rightly so!
LOADSPRING Added Value for an Excellent Cloud Hosting Solution
In addition to stellar server performance, resilience, security, accessibility, and support, we also enhance your cloud project management solution with:
Our automated reporting functions include user utilization reports, license administration, project mapping and so much more.
LoadSpring also provides location awareness for global position reporting of all users and usage, identity management to enhance user access and account management.
Training by LOADSPRING Experts
Our LoadSpring Academy helps users adopt solutions, then use them like a pro. LoadSpring Academy makes sure you get the most from your software investment.